EXPERIENCE/ SKILLS/ CHARACTER
- Must have skills in public relations which demands an excellent command of English and/or German language;
- Must have at least three (3) years experience in Food and Beverage Department onboard a cruise vessel in addition to Management School with at least two (2) years in a Management position;
- Must have typing skills;
- Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
- Must have good knowledge of mixing beverages (cocktails) and bar operations;
- Must be able to deal with passengers in a professional manner;
- Must be reliable and able to work unsupervised;
- Must be able to work flexible time schedule and to the Company’s standards.
DUTIES AND RESPONSIBILITIES
- Be friendly to passengers and crew as well as focused on job tasks;
- No visible piercing whilst on duty other than regular female stud earrings;
- Carry out inspections as requested by the Hotel Manager and outlined in the Hotel Management Manual;
- Check on administration and working procedures; ensure they are carried out as stated in the Hotel Management Manual;
- Ensure that all necessary tasks are performed in order to maintain maximum cost control;
- Ensure all machines and equipment onboard are kept in good condition; regular inspections on the equipment conditions must be carried out and a log needs to be maintained;
- Ensure that Bar crew are at all times up to the standards in regard to the Beverage service, the Vessel’s hygiene regulations and as outlined in the Hotel Management Manual;
- Carry out induction and training for all new crew members and monitor their performance;
- Be aware of and follow security/ fire/ safety procedures according to the Vessel’s standards;
- Deal with the passenger complaints in efficient and professional manner;
- Lead subordinates successfully into productive working methods by setting an example;
- Follow up on disciplinary reports;
- Provide a two-way line of communication for crew; deal with day to day issues including personal matters;
- Ensure that the set standards are kept and that crew members work according to their respective job descriptions; corrective actions to be taken to ensure standards are upheld;
- Request assistant from the Hotel Manager when needed, at all times;
- Ensure that all crew are fully aware of all operational instructions;
- Ensure that communication between Bar and other Vessel Departments is always maintained;
- Ensure that all passengers’ complaints concerning the Bar Department are followed up personally;
- Ensure that communication with the Vessel’s passengers is always conducted in a friendly and efficient manner;
- Maintain daily communication with the Bar Team and Hotel Manager.
Details
| Rank | Officer / three stripes |
|---|---|
| Reports to | Hotel manager |
| Cabin | Shared |
| Uniform | Men: black trousers, black closed-toe shoes, black socks and black belt. |